Refund Policy

Refund Policy

Thank you for shopping with us.

We want you to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in the original packaging.
• Proof of purchase is required.

Non-returnable Items

The following items cannot be returned:

• Personalized or customized products
• Gift cards
• Clearance or final sale items
• Used products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery.

Refunds

After receiving and inspecting your return, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 3-10 business days.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our mistake.

Return Address

71-75 West Street, Shelton Street, London, ENG WC2H 9JQ

Need Help?

Email:
serve@vixops.com